Shipping Policy
Poliverno (hereinafter referred to as “we”) provides clear shipping terms to ensure customers understand delivery processes and responsibilities when shopping on our online store.
Delivery area
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We deliver across the United Kingdom.
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Delivery to countries outside the UK is currently not supported.
Shipping fees
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Orders over £140 qualify for free shipping.
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Orders of £140 or less are subject to a shipping fee of £16.99.
Order cutoff time
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Orders placed before 18:00 (Monday to Friday, 8:30 to 18:00, Europe/London, GMT/BST) will be processed the same day.
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Orders placed after 18:00 or on non-working days will be processed starting from the next business day.
Processing time
Once the order is confirmed, processing time is 1–3 business days before the item is dispatched.
Delivery timeframe
Estimated total delivery time is 8–12 business days from the dispatch date.
Carrier
All orders are shipped via UPS.
Order tracking
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After placing your order, you will receive an email containing your order number, billing details, and shipping carrier.
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To track your order, visit the “Order Tracking” page on our website and enter your email address or phone number along with your order number.
Liability disclaimer
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We are not responsible for product damage or loss that occurs during transit unless reported promptly.
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Any request to modify or cancel delivery after shipment cannot be guaranteed.
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Accuracy of the delivery address is the customer’s responsibility; incorrect addresses may delay delivery.
Delivery receipt notes
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Please check the package at the time of delivery for visible damage.
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Signature may be required to confirm receipt depending on the carrier’s policy.
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Any issues should be reported to our store immediately.
Contact information
For shipping inquiries, please contact our store:
E-mail: support@poliverno.com
Phone: +1 (631) 294-6611
Address: 5704 SPRING VALLEY RD APT 1011, DALLAS, TX 75254, US
Opening Hours: Monday to Friday, 8:30 to 18:00 (Europe/London, GMT/BST)