Shopping Guide

Poliverno (hereinafter referred to as “we”) provides a simple and secure online shopping experience. This guide will walk you through the process from browsing products to receiving your order, including payment, shipping, returns, and order cancellations.

Browsing and selecting products

• Visit our online store and explore the product categories.

• Click on a product to view detailed descriptions, images, and specifications.

• Select the desired quantity and add the product to your shopping cart.

• You can continue browsing or proceed to checkout once you are ready.

Checkout process

1. Review your shopping cart to ensure all selected items are correct.

2. Click “Proceed to Checkout” to enter your billing and shipping information.

3. Confirm that your delivery address is accurate to avoid delays.

4. Select your preferred payment method.

Payment process

We support secure credit and debit card payments, including Visa, MasterCard, American Express, Discover, JCB, and others.

Steps to pay

1. Choose “Credit/Debit Card” at checkout.

2. Enter your card details including card number, expiration date, and security code.

3. Confirm that billing information matches your card.

4. Complete the payment and receive an order confirmation email.

All payments are securely processed, and we do not store your card information beyond what is necessary for the transaction.

Shipping information

• Delivery area: United Kingdom only.

• Shipping fees: Orders over £140: free shipping, Orders £140 or below (including £140): £16.99 shipping fee

• Order cutoff time: Orders placed before 18:00 (Monday to Friday, 8:30–18:00, Europe/London, GMT/BST) are processed the same day. Orders placed after 18:00 or on non-working days are processed on the next business day.

• Processing time: 1–3 business days before dispatch.

• Delivery timeframe: Estimated 8–12 business days from dispatch.

• Carrier: UPS

• Order tracking: After placing an order, you will receive an email with order number, billing details, and carrier information. To track your order, visit the “Order Tracking” page on our website and enter your email or phone number along with the order number.

Returns and exchanges

• Return period: Within 30 days after receiving the order.

• Conditions for returns or exchanges:

• • Product defects, quality issues, odor, serious color differences, or wrong item received

  • Return or exchange without specific reason within the valid period

• Return process:

1. 1. Contact our store by email or phone with order number, payment proof, reason for return, and photos or videos.

   2. Our support team will review your request and provide a return address if approved.

   3. Send the item back to the specified address.

   4. After inspection, if approved, we will arrange a refund. For more details, see our refund policy.

• Exchange process:

1. 1. Contact our store with order number, payment proof, reason for exchange, and photos or videos.

   2. Our team reviews the request and provides a return address if approved.

   3. Return the item to the specified address.

   4. After inspection, the replacement item will be shipped within 1–3 business days. For delivery details, see the shipping information above.

• Shipping cost rules:

• • Issues caused by defects, quality, odor, color differences, or wrong items: shipping paid by us

  • No reason return/exchange: shipping paid by customer

Order cancellation

• Cancellation window:

• • Orders not yet shipped can be canceled within 48 hours of placement.

  • Orders shipped or older than 48 hours cannot be canceled; please wait for delivery and request a return if needed.

• Cancellation process:

• • Contact our store via email or phone with order number and payment proof.

  • Our team will review your request and confirm approval with further instructions.

  • Refunds will be processed to the original payment method once cancellation is approved.

Responsibility and disclaimers

• Ensure delivery address is correct; incorrect addresses may delay delivery.

• We are not responsible for damages occurring during transit if the correct shipping procedures are not followed.

• Refunds and exchanges require items to be returned securely using the provided instructions.

Contact information

For any questions regarding shopping, payment, shipping, returns, or cancellations, please contact our store:

E-mail: support@poliverno.com

Phone: +1 (631) 294-6611

Address: 5704 SPRING VALLEY RD APT 1011, DALLAS, TX 75254, US

Opening Hours: Monday to Friday, 8:30 to 18:00 (Europe/London, GMT/BST)