Refund Policy

 

Poliverno (hereinafter referred to as “we”) provides a clear and reliable return and exchange service for our online store customers. Please read the following carefully to understand your rights and responsibilities.

Return and exchange period

All requests for returns or exchanges must be made within 30 days after the order has been received.

Conditions for returns and exchanges

Returns or exchanges are accepted if:

• The item has visible defects or damage

• The item has quality issues

• The item has odor, significant color difference, or other similar problems

• The item received does not match the order

• Return or exchange without specific reason is allowed within the valid period

Return process

1. Contact our customer support by email or phone to request a return. Provide your order number, payment proof, reason for return, and related photos or videos.

2. Our support team will review your request promptly. If approved, we will notify you and provide the return address.

3. You must send the item back to the specified address and wait for us to receive it.

4. Upon receiving the item, we will inspect it to confirm the issue. If approved, we will arrange a refund immediately.

Exchange process

1. Contact our customer support by email or phone to request an exchange. Provide your order number, payment proof, reason for exchange, and related photos or videos.

2. Our support team will review your request promptly. If approved, we will notify you and provide the return address.

3. Send the item back to the specified address and wait for receipt.

4. After inspection confirms the issue, we will arrange shipment of the replacement item to your address within 1–3 business days.

Refund process

1. Refunds will be returned to the original payment method, including Visa and MasterCard.

2. Depending on your card issuer, refunds are expected to arrive within 1–3 business days.

3. If the refund is delayed, please contact us for assistance.

Return labels

• All approved returns require a return label provided by our store.

• The label must be securely attached to the package.

• Returns without the correct label may not be accepted.

Cost rules

• For returns due to item defects, quality issues, odor, significant color differences, or wrong item received, shipping costs are covered by us.

• For returns without specific reason, shipping costs are borne by you.

Disclaimer

• We are not responsible for damages incurred during transit if the package is not returned using the provided return label.

• We are not liable for items lost or damaged after the item has been accepted by the carrier.

Contact us

For return or exchange inquiries, please contact our store:

E-mail: support@poliverno.com

Phone: +1 (631) 294-6611

Address: 5704 SPRING VALLEY RD APT 1011, DALLAS, TX 75254, US

Opening Hours: Monday to Friday, 8:30 to 18:00 (Europe/London, GMT/BST)