GDPR Policy

This GDPR Policy explains how Poliverno (hereinafter referred to as “we”) collects, uses, stores, and protects personal data through our online store. We are committed to handling personal information responsibly and transparently while providing a secure shopping experience.

1. Personal data we collect

When you interact with our store, we may collect the following types of personal data:

• Information provided during checkout, including name, billing address, shipping address, email address, and phone number

• Payment-related details necessary to complete transactions, excluding full card numbers

• Order history, communication records, and customer support interactions

• Technical data such as IP address, browser type, device information, and website usage behavior

We collect only the data required to operate our store and fulfill customer requests.

2. How we use personal data

Personal data is used for the following purposes:

• Processing and fulfilling orders placed through our store

• Managing payments, refunds, and order cancellations

• Providing customer support and responding to inquiries

• Improving website functionality, security, and user experience

• Complying with applicable data protection requirements

We do not use personal data for purposes unrelated to store operations.

3. Legal basis for processing

We process personal data based on one or more of the following grounds:

• The performance of a purchase contract

• Compliance with applicable obligations related to online transactions

• Legitimate interests in operating and improving our store

• Consent provided by users where required

You may withdraw consent at any time where applicable.

4. Data sharing and disclosure

Personal data may be shared only when necessary to complete essential services such as payment processing, order delivery, and website hosting.
We do not sell, rent, or trade personal information to unrelated parties.

All service partners are required to handle data securely and in accordance with applicable data protection standards.

5. Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy.
Retention periods depend on order completion, customer service needs, and record-keeping requirements. Once data is no longer required, it is securely deleted or anonymized.

6. Your data protection rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of personal data where applicable

• Request restriction or objection to certain processing activities

• Request a copy of your data in a commonly used format

Requests can be submitted using the contact information provided below.

7. Data security

Our store uses appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. Access to personal data is limited to authorized personnel only.

8. Cookies and website technologies

Our website uses cookies and similar technologies to ensure functionality, analyze traffic, and enhance user experience. You may manage or disable cookies through your browser settings at any time.

9. Policy updates

This GDPR Policy may be updated periodically to reflect changes in store operations or data handling practices. Updated versions will be published on this page.

10. Contact information

If you have questions about this policy or wish to exercise your data rights, please contact our store:

E-mail: support@poliverno.com

Phone: +1 (631) 294-6611

Address: 5704 SPRING VALLEY RD APT 1011, DALLAS, TX 75254, US

Opening Hours: Monday to Friday, 8:30 to 18:00 (Europe/London, GMT/BST)